Grievance redressal.
If something went wrong, here is exactly how to escalate it — and how quickly we will respond.
If something has gone wrong, we want to fix it. Most issues are resolved fastest by your branch or by customer care — but if you would like to raise a formal complaint, or you are not satisfied with how an issue was handled, you can escalate it to our Grievance Officer.
01 Step one — try customer care first
Email [email protected] or call 0612-6604555 with your order number. Most complaints are closed at this stage, and it is usually much quicker.
02 Step two — escalate to the Grievance Officer
Write to our Grievance Officer using the details below. Please include:
- your name and registered mobile number;
- your order number or account details;
- what happened, and what you would like us to do;
- any supporting photographs or documents;
- the reference number from your earlier complaint, if you have one.
03 What happens next
- We acknowledge your grievance within 48 hours.
- We resolve it within 30 days of receipt.
- If more information is needed, we may reach out on your registered number or email.
- Our decision, and the reasons for it, are shared in writing.
04 Data and privacy complaints
Complaints about how we handle your personal data are also handled by the Grievance Officer. See our privacy policy for what we collect and your rights, or the account deletion page to remove your account.
Grievance Officer
Chemist Box Private Limited
1st Floor, Sisodia Palace,
Boring Canal Road East,
Patna, Bihar 800001